Now I'm Doubly Glad I Dumped AT&T.

While the long process of mopping up after my mother's affairs drags on, one thing I recently did was axe the AT&T service and switch to Vonage at a savings of about 70% per month. I don't know why the bill was so freaking high, but it's clear from this video, they weren't using my money to train their CSRs in basic human empathy.

See what happens when your house burns down and you've got AT&T TV service: